Shoplifting and theft have long plagued the retail industry. But recent years have brought new, more complex issues with the advent of organized retail crime (ORC). ORC is a perpetual and burgeoning problem for the U.S. retail industry. For the past few years, retailers have been the victims of increasingly brazen criminals who act violently toward employees and customers. And it is expected that organized retail crime will continue to grow if concerted action isn’t taken.

Deter criminals with officer presence

Officers are infinitely more effective at deterring criminals compared to security personnel in retail settings because they’re fully vetted, licensed, trained and have knowledge of the local area and associated criminal activity.

Officers not only recognize a threat but also know the legal parameters of response. With that knowledge, they will respond effectively, in accordance with the law, to prevent or stop the crime while keeping your customers, employees and products safe. The regular presence of an officer sends a signal and keeps criminals at bay.

Summit can coordinate a nationwide police presence at retail sites

Summit’s national police network makes it easy to address the complex, seasonal demands of retail security. Our client management team serves as an always-on liaison, ensuring the right security solution is in place when you need it. We handle everything from officer placement to payment, and all the details in between. Our massive network of officers – 60,000 strong – means you can count on Summit officers to be there when you need them.

70% of Americans are more likely to shop at a store or visit an entertainment venue that has onsite security

Here with security now, everything is looking great. Anthony is at our site and he is awesome.

— Store Manager

Summit can help.

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Insights for Retail

A More Secure Outlook for Retailers in 2023

For the past few years, retailers have been the victims of rising theft and an unrelenting surge in organized crime. A 2022 study from the National Retail Federation found that organized retail crime increased by 26.5% for U.S. businesses in 2021, resulting in over $94.5 billion in losses. Keeping products on the...

Customer Success Stories

Growing together: Dave & Busters partners with Summit Off Duty for reliable security staffing.

Founded in 1982 and headquartered in Coppell, Texas, Dave & Buster’s Entertainment, Inc. owns and operates 147 venues offering entertainment and dining to guests. They have locations in 41 states, as well as Puerto Rico and Canada. Over the summer (2022), Dave & Buster’s acquired Main Event and added 50 additional...

Customer Success Stories

International telecom retailer realizes 376% ROI in peace officers through Summit

An international telecommunications provider engaged Summit seven years ago, as it struggled with shrinkage and theft. In the spring of 2014, Summit stepped in with a security strategy to deter criminals at 30 high-risk locations across Houston. The work continues today.